Urgent/Routine Appointments

To request an urgent appointment for today (Monday to Friday):

Phone us on 01626 774656, Monday to Friday from 8:30am to 6pm

When you get in touch, we’ll ask what you need help with. The patient advisor have been asked by the GPs to ask you for a brief description / reason for your appointment. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The surgery uses a system called ‘Doctor First’ which means appointments are made on the day. When you phone the surgery and have spoken to a Patient Advisor you will be triaged & assessed by a Clinician who will call you.

Alternatively you can fill in the Accurx form if non urgent and will receive a response within 2 working days except on a Bank Holiday weekend which may be longer.

Click here to fill in the Accurx Form for non urgent requests.

SystmOnline

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Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01626 774 656, Monday to Friday from 8.30am to 6.00pm
  • reply CANCEL to your appointment reminder text message

Non-urgent advice: If you need us when we are closed

If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.